Patient Concierge & Appointments Navigator (Part-Time)

The Methodist Church in Britain; Kingswood; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff wellbeing support

Professional development

Career opportunities within a larger组织

Overtime and cover opportunities

Job summary

Lydney Health Centre is seeking a part-time receptionist to greet and direct patients, manage the appointments system, and provide clerical support to clinical staff. The role features set Tuesday and Friday shifts, regular overtime/cover, and requires a DBS check.

Training in SystmOne, Office and Outlook is available if needed. The post involves handling phone and in-person inquiries, data entry, post processing, and coordination with primary and secondary care teams.

Qualifications

• Willingness to train in SystmOne, Office and Outlook if not already competent.
• Ability to follow policy and procedure.
• Effective time management and ability to work under pressure.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Excellent written and oral communication skills.

Responsibilities

• Receive, assist and direct patients to the appropriate service or healthcare professional
• Maintain and monitor the appointments system on SystmOne
• Process requests for appointments, visits and consultations by phone, in person and online
• Provide clerical support to clinical and practice staff, including word processing, filing, photocopying and scanning
• Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies
• Process incoming and outgoing post and electronic mail using Anima
• Take messages and pass on information
• Enter, allocate and collate computer data in line with practice procedures
• File and retrieve paperwork and electronic data
• Open and lock up practice premises on occasion and maintain security
• Keep the reception area, noticeboards and leaflet dispensers tidy and clear
• Initiate contact with and respond to requests from patients, team members and healthcare agencies

Skills

Interpersonal skills

Written and verbal communication

Time management

Team player

Autonomy

Tools

SystmOne

Office

Outlook

Job description

Lydney Health Centre is seeking a part-time receptionist to greet and direct patients, manage the appointments system, and provide clerical support to clinical staff. The role features set Tuesday and Friday shifts, regular overtime/cover, and requires a DBS check.

Training in SystmOne, Office and Outlook is available if needed. The post involves handling phone and in-person inquiries, data entry, post processing, and coordination with primary and secondary care teams.