Patient Co-Ordinator

Chapeltown Family Surgery; Leeds; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Chapeltown Family Surgery in Leeds is seeking a Patient Co-Ordinator to join a small office team. The role focuses on reception duties—booking and rearranging appointments, answering calls, handling prescriptions, and directing patients to the right clinician.

Hours are six per day across Mon, Tue, Thu, Fri; this is a permanent post requiring prior admin or secretarial experience. The successful candidate will manage front-of-house tasks, assist with triage, process prescriptions, maintain

Qualifikationen

• Previous admin/secretarial experience required.
• Experience in a GP reception is beneficial.
• Ability to handle phone calls and direct to appropriate staff.

Aufgaben

• Booking, cancelling and rearranging appointments, and processing telephone and in-person requests.
• Answering phones promptly and directing callers to the right healthcare professional or service.
• Covering reception front of house, checking in patients for clinics and dealing with requests under the triage protocol.
• Handling prescription requests within the set timeframe.
• Registering new and temporary patients and keeping records up to date, including contact details and addresses.
• Opening and allocating post according to practice protocols.
• Liaising with hospitals, pharmacies and other healthcare professionals.
• Taking accurate messages and passing on clinician queries promptly.
• Chaperoning patients and safely handling patient samples, following protocols.
• Accepting payment and issuing receipts for private (non-GMS) services.
• Directing requests for information, such as SARs and DVLA forms, to the relevant team member.
• Supporting clinical staff with general tasks and keeping the reception area, notice boards and workspace tidy.

Kenntnisse

Administrative experience

Reception experience

Jobbeschreibung

Patient Co-Ordinator in the small office team at Chapeltown Family Surgery, which serves the Chapeltown and Harehills community. The work centres on reception: booking and rearranging appointments, answering calls, handling prescription requests and directing patients to the right clinician. Hours are fixed at six a day across Monday, Tuesday, Thursday and Friday, and the post is not short term. Prior admin or secretarial experience is the essential requirement.

What the job involves

• Booking, cancelling and rearranging appointments, and processing telephone and in-person requests
• Answering phones promptly and directing callers to the right healthcare professional or service
• Covering reception front of house, checking in patients for clinics and dealing with requests under the triage protocol
• Handling prescription requests within the set timeframe
• Registering new and temporary patients and keeping records up to date, including contact details and addresses
• Opening and allocating post according to practice protocols
• Liaising with hospitals, pharmacies and other healthcare professionals
• Taking accurate messages and passing on clinician queries promptly
• Chaperoning patients and safely handling patient samples, following protocols
• Accepting payment and issuing receipts for private (non-GMS) services
• Directing requests for information, such as SARs and DVLA forms, to the relevant team member
• Supporting clinical staff with general tasks and keeping the reception area, notice boards and workspace tidy