Patient Care Experience Specialist

BD; Worthing; On-site; GBP 25,000 - 38,000; Full time

Job summary

BD Worthing is seeking a Customer Service Associate to join our Patient Care team. You will deliver outstanding service on calls related to orders, deliveries, and patient queries, while maintaining accurate patient records and ensuring clinical-aligned processing.

You will liaise with healthcare professionals, onboard patients, and provide proactive support for Cobweb sites and prescription services, with privacy and regulatory compliance at the core.

Qualifications

• Excellent written and verbal communication skills.
• Empathetic and patient-focused.
• Able to work in a fast-paced environment.
• Professional, courteous, and emotionally intelligent.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls related to orders, deliveries, and queries.
• Manage patient account records to build trust and loyalty.
• Ensure accurate order processing aligned with clinical requirements and internal standards.
• Maintain compliance with IG/GDPR regulations.
• Engage with customers, patients, and healthcare professionals to meet clinical needs ethically.
• Register and onboard patients and healthcare professionals; provide proactive support.
• Provide administration and phone support to Cobweb sites and patients.
• Coordinate with third-party couriers for delivery updates, delays, and returns.

Skills

Communication

Empathy

Customer service

Teamwork

Attention to detail

Job description

BD Worthing is seeking a Customer Service Associate to join our Patient Care team. You will deliver outstanding service on calls related to orders, deliveries, and patient queries, while maintaining accurate patient records and ensuring clinical-aligned processing.

You will liaise with healthcare professionals, onboard patients, and provide proactive support for Cobweb sites and prescription services, with privacy and regulatory compliance at the core.