Patient Care Advisor

BD; Worthing; On-site; GBP 25,000 - 38,000; Full time

Job summary

BD Worthing is seeking a Customer Service Associate to join our Patient Care team. You will deliver outstanding service on calls related to orders, deliveries, and patient queries, while maintaining accurate patient records and ensuring clinical-aligned processing.

You will liaise with healthcare professionals, onboard patients, and provide proactive support for Cobweb sites and prescription services, with privacy and regulatory compliance at the core.

Qualifications

• Excellent written and verbal communication skills.
• Empathetic and patient-focused.
• Able to work in a fast-paced environment.
• Professional, courteous, and emotionally intelligent.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls related to orders, deliveries, and queries.
• Manage patient account records to build trust and loyalty.
• Ensure accurate order processing aligned with clinical requirements and internal standards.
• Maintain compliance with IG/GDPR regulations.
• Engage with customers, patients, and healthcare professionals to meet clinical needs ethically.
• Register and onboard patients and healthcare professionals; provide proactive support.
• Provide administration and phone support to Cobweb sites and patients.
• Coordinate with third-party couriers for delivery updates, delays, and returns.

Skills

Communication

Empathy

Customer service

Teamwork

Attention to detail

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
• Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
• Ensure accurate order processing aligned with clinical requirements and internal service standards.
• Maintain compliance with departmental work processes and IG/GDPR regulations.
• Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
• Register and onboard patients and healthcare professionals, providing proactive support.
• Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
• Liaise with third-party couriers for delivery updates, delays, claims, and returns management.

Preferred Requirements

• Resilient, adaptable to change, and attentive to detail.
• Flexible, creative, and able to work as part of a large team.
• Excellent written and verbal communication skills.
• Professional, courteous, and emotionally intelligent.
• Passionate about achieving results and exceeding targets.

BD is proud to be certified as a Top Employer 2026 in United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

GBR Worthing

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

£25,000.00 - £38,125.00 GBP Annual