Patient Care Advisor

Becton Dickinson; Worthing; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Total Rewards program

Job summary

Becton Dickinson in Worthing, United Kingdom, is seeking a patient-care oriented team member to handle inbound and outbound calls, order processing, and patient onboarding with a strong emphasis on accurate records and regulatory compliance.

The role requires empathy, excellent communication, and collaborative engagement with healthcare professionals to ensure high-quality patient experiences. BD emphasizes a Comprehensive Total Rewards program and a stable in-office presence.

Qualifications

• Experience in customer-facing roles.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and handle sensitive information.

Responsibilities

• Deliver exceptional customer service via inbound/outbound calls for orders, deliveries, and queries.
• Manage patient account records to build trust and loyalty.
• Ensure accurate order processing aligned with clinical requirements and internal standards.
• Maintain compliance with IG/GDPR and internal processes.
• Engage with customers, patients, and healthcare professionals to address clinical needs and BD products ethically.
• Register and onboard patients and healthcare professionals, providing proactive support.
• Provide admin support to Cobweb sites and patients using a managed prescription service.
• Coordinate with third-party couriers for delivery updates and issue handling.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Problem solving

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
• Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
• Ensure accurate order processing aligned with clinical requirements and internal service standards.
• Maintain compliance with departmental work processes and IG/GDPR regulations.
• Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
• Register and onboard patients and healthcare professionals, providing proactive support.
• Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
• Liaise with third-party couriers for delivery updates, delays, claims, and returns management.

Preferred Requirements:

• Resilient, adaptable to change, and attentive to detail.
• Flexible, creative, and able to work as part of a large team.
• Excellent written and verbal communication skills.
• Professional, courteous, and emotionally intelligent.
• Passionate about achieving results and exceeding targets.

BD is proud to be certified as a Top Employer 2026 in United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment.

For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location GBR Worthing Additional Locations Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information £25,000.00 - £38,125.00 GBP Annual