Patient Experience & Scheduling Coordinator

Allscreens Nationwide Ltd; Clevedon; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a patient services assistant to handle enquiries and direct patients to the right service or clinician. You will support appointment booking, answer incoming calls, and maintain accurate records with courtesy and efficiency.

In this role you will operate our telephone hub and reception, create and update patient records, scan letters, and ensure data quality in line with GDPR, DPA and information governance policies.

Responsibilities

• Assist patients' enquiries and direct them to the most appropriate service or healthcare professional.
• Work in our telephone hub as the first contact for patient enquiries and appointment booking requests.
• Make appointments by telephone and at the reception desk using a computerised system.
• Letter scanning and filing; handle clerical changes of address and completion of forms.
• Create and maintain new patient records; control all patient files and related admin to required quality standards.
• Maintain accurate records in line with information governance, GDPR and DPA regulations.
• Proactively communicate relevant information between patients and their healthcare professionals.

Job description

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a patient services assistant to handle enquiries and direct patients to the right service or clinician. You will support appointment booking, answer incoming calls, and maintain accurate records with courtesy and efficiency.

In this role you will operate our telephone hub and reception, create and update patient records, scan letters, and ensure data quality in line with GDPR, DPA and information governance policies.