Patient Services Coordinator,

Baxter International Inc.; Stockport; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Work-life balance emphasis

Commitment to diversity and inclusion

Job summary

A leading healthcare company in Stockport is seeking a Patient Services Coordinator to coordinate prescription management and ensure excellent customer service. Applicants should have experience in patient-centric roles and be proficient in IT and CRM systems. This role offers competitive salary and professional development opportunities while promoting a balanced work-life environment.

Qualifications

• Successful experience in customer service or patient-centric roles.
• Proven ability within customer service.
• Previous experience of working in a pharmacy/healthcare setting is helpful.
• Proven ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

Responsibilities

• Coordinate the prescription management process for patients.
• Manage patient account in line with standard procedures.
• Process stock orders and resolve patient queries.
• Activate new patients and coordinate deliveries.
• Accurately enter prescriptions on the management system.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration of records (e.g., tracking, filing, requesting, archiving) in an accurate and timely manner.

Skills

Customer service experience

IT proficiency

Experience with CRM systems

Kindness and flexibility

Tools

CRM systems

Job description

Overview

Patient Services Coordinator, role at Baxter International Inc.

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This IS Where You Make Life-Saving Products! You understand the importance of building relationships, establishing order, and maintaining clear communication channels.

Your Team Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business. You will collaborate with Planning/Warehousing/Sales and Customers to build a reliable, consistent, and positive customer experience.

Your Working Hours Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

Responsibilities

• Coordinate the prescription management process, patient stock levels for medical & ancillary products, and process orders for delivery to home patients.
• Undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs under the supervision and direction of the Responsible Pharmacist.
• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate installation deliveries in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration of records (e.g., tracking, filing, requesting, archiving) in an accurate and timely manner.

What You'll Bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT proficiency.
• Proven ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

What We Offer

• Competitive base salary
• Professional development opportunities
• High importance placed on work-life balance
• Commitment to growing and developing an inclusive and diverse workforce

Equal Employment Opportunity statement, reasonable accommodations, and recruitment fraud notice are included below.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please click on the link and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams. To learn how you can protect yourself, review our Recruitment Fraud Notice.