Patient Care Coordination Specialist

Leicestershire Partnership; Leicester; Remote; GBP 24,000 - 30,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking Service Coordinators for the Single Point of Access (SPA) to manage referrals, information, and signposting for Community Health Services at New Parks Health Centre. The role focuses on coordinating patients and professionals through defined pathways to ensure timely, appropriate care.

Opportunities available for full-time and part-time roles. You will handle calls, e-referrals, and emails, uphold data confidentiality, and contribute to continuous

Responsibilities

• Work as a team player, supporting other team members to deliver the best possible service from the Communication Centre.
• Act as a point of contact for incoming referrals, communicating with all relevant personnel in the process.
• Receiving calls from professionals and patients dealing with queries and administrative tasks.
• Organise and coordinate a range of activities between different organisations to prevent acute admission and to facilitate discharge in line with agreed protocols.
• Making outbound calls to patients and professionals in order to coordinate patient care according to agreed pathways and service agreements.

Job description

Leicestershire Partnership NHS Trust is seeking Service Coordinators for the Single Point of Access (SPA) to manage referrals, information, and signposting for Community Health Services at New Parks Health Centre. The role focuses on coordinating patients and professionals through defined pathways to ensure timely, appropriate care.

Opportunities available for full-time and part-time roles. You will handle calls, e-referrals, and emails, uphold data confidentiality, and contribute to continuous