Service Coordinator

Leicestershire Partnership; East Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking Service Coordinators for the Single Point of Access at New Parks Health Centre. You will handle telephone calls, e-referrals and emails to coordinate patient care across pathways.

The role focuses on ensuring patients see the right person at the right time and place, while maintaining confidentiality and accurate record-keeping. Applicants should be prepared to work as part of a team, support ongoing learning, and adapt to flexible working patterns

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a busy, multi-agency environment.
• Proactive in route planning and problem solving.

Responsibilities

• Coordinate referrals, calls, emails and e-referrals within defined pathways.
• Act as point of contact for incoming referrals and liaise with professionals.
• Organise activities between organisations to prevent unnecessary admissions and support discharge.
• Maintain accurate records and ensure data confidentiality and security.
• Support learning and training requirements and participate in supervision.

Skills

Communication skills

Teamwork

Organisation

Customer service

Digital literacy

Tools

SystmOne

Job description

Job Overview

Our Single Point of Access (SPA) service is based at New Parks Health Centre. SPA provides a central point for all referrals, information, advice and signposting for Community Health Services.

We have full time and part time positions available for Service Coordinators to join our team. The post holder will deal with telephone calls, e-referrals, and emails coming into SPA and is responsible for the coordination and management of patients and professionals through defined pathways. The aim of this service is to ensure that our patients see the right person, at the right time and in the right place.

Contact Details:
Sandeep Heran, [e-mail], 01162953570

Job Description Summary (Main duties and responsibilities)

• Work as a team player, supporting other team members to be successful and deliver the best possible service from the Communication Centre.
• Contribute to creating a culture of open, honest communication and feedback so that all team members benefit and learn from each other.
• Act as a point of contact for incoming referrals, communicating with all relevant personnel in the process.
• Receiving calls from professionals and patients dealing with queries and administrative tasks.
• Organise and coordinate a range of activities between different organisations to prevent acute admission and to facilitate discharge in line with agreed protocols.
• Making outbound calls to patients and professionals in order to coordinate patient care according to agreed pathways and service agreements.
• Establish and maintain effective communication with various individuals and groups.
• Maintain your learning and compliance with training requirements for the role.
• Participate in supervision via agreed review and appraisal mechanisms.
• Ensure that data is kept secure and maintain the confidentiality of staff and patients at all times.
• All records that the role is responsible for or modifies must be kept up to date and maintained in an accurate and diligent manner.
• Contribute to the database for patients (SystmOne), updating records and contributing to the collection of data for audit purposes.
• Contribute towards creating a high performance, continuous improvement environment by being proactive in spotting gaps in processes and bringing to the attention of your Manager.
• Capture and act upon patient and professional feedback in a timely and proactive manner, so that any service issues are addressed promptly.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.