Single Point of Access Operator/Receptionist | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 12,000 - 16,000; Part time

Job summary

Walsall Healthcare NHS Trust is seeking a part-time Single Point of Access Operator/Receptionist to join the Sexual Health Service. The role involves managing telecommunication systems, reception duties, and essential clerical support in a busy clinical environment.

This Band 2 position is 20.5 hours per week on a permanent basis, requiring excellent communication and administrative skills to deliver high-quality service and patient care.

Qualifications

• Excellent communication and administration skills.
• Able to cope with high demands in a busy clinical environment.
• Provide clerical support to the team.

Responsibilities

• Operate and provide a complete telecommunications service using the SPA system, act as Clinic Receptionist and undertake admin/clerical duties.
• Receive calls from the public and handle them courteously, efficiently and effectively.
• Access and interpret information from callers and take appropriate action.
• Make appointments for service users for the relevant clinics.
• Cancel or rebook patient appointments as needed.
• Supply condoms to clients and record on the Blithe Lillie computer system.
• Update and record information provided by service users daily.

Skills

Reception duties

Telephone handling

Administration

Clerical support

Tools

Blithe Lillie system

Job description

Single Point of Access Operator/Receptionist | Walsall Healthcare NHS Trust

Sexual Health requires an administrator to work in our Sexual Health Service covering all aspects of clerical, administration, reception and answering telephone in the single point centre.

Sexual Health - Single Point Access Call Taker/Receptionist

Band 2 - 20.5 hours per week permanent position

This person is required to have excellent communication and administration skills and able to cope with excessive demands and work in a busy clinical environment proving all necessary clerical support to the team.

As the only provider of NHS acute care in Walsall, we offer a unique opportunity to be part of a Trust making a genuine difference to local health outcomes. The Trust is a busy district general hospital offering compete range of acute services, alongside extensive community services.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Our strategy is aligned to delivering exceptional care together while supporting a workforce that reflects the communities we serve. We offer clear career development pathways, access to training and education, and opportunities to contribute to service innovation and improvement.

• o operate and provide a complete telecommunications service using the Single
  Point of Access (SPA) system, act as Clinic Receptionist and undertake
  admin/clerical duties
• 2. To receive calls from the public network and deal with them in a courteous,
  efficient and effective manner, including systems initiated by people who are hard
  of hearing and/or may have other communication barriers.
• 3. To access and interpret information provided by the caller and take appropriate
  action.
• 4. To make appointments for the service users for the appropriate clinics
• 5. To cancel/rebook patient appointments appropriately
• 6. To supply condoms to clients at their request and record on Blithe Lillie computer
  system
• 7. To update and record information provided by service users on a daily basis

This advert closes on Tuesday 6 Oct 2026

Birmingham Community Healthcare NHS foundation Trust