Care Coordination Call Operator – 24/7 Shift Roles

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is recruiting a Call Operator for our Single Point of Access Hub at the Science Park. You will be the first point of contact for hospitals, GPs, healthcare professionals, patients and carers, handling a wide range of calls in a fast-paced environment.

Working in this Band 2 role, you will provide a professional and confidential service, maintain records to high data standards, and liaise with clinical staff. 37.5 hours per week, rotating day and night shifts.

Qualifications

• 5 A-C GCSEs or NVQ level 2.
• IT competence demonstrated.
• Experience in NHS environment preferred.

Responsibilities

• Provide a professional, efficient, and confidential service.
• Liaise with clinical staff via phone, in person, and in writing.
• Maintain accurate electronic records with high data standards.
• Work flexibly as part of a supportive team.
• Assist in calls coordination and reporting as required.

Skills

IT competence

Administration or secretarial

NHS environment experience

Education

5 A-C GCSEs or NVQ level 2

Tools

Microsoft Office

Job description

The Royal Wolverhampton NHS Trust is recruiting a Call Operator for our Single Point of Access Hub at the Science Park. You will be the first point of contact for hospitals, GPs, healthcare professionals, patients and carers, handling a wide range of calls in a fast-paced environment.

Working in this Band 2 role, you will provide a professional and confidential service, maintain records to high data standards, and liaise with clinical staff. 37.5 hours per week, rotating day and night shifts.