Patient Care Call Advisor – Diabetic Eye Screening

TAC Healthcare Group; Middlewich; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Learning & development opportunities

Employee well-being hub

Employee Assistance Programme

Employee recognition programme

Job summary

InHealth is the UK’s leading specialist provider of diagnostic and healthcare solutions, partnering with the NHS for over 30 years to improve patient care. We are seeking a Customer Service Advisor to support patients by delivering excellent service over the phone, handling inbound and outbound calls about diabetic eye screening.

You will help patients with enquiries, encourage attendance at screening appointments, and record interactions accurately while working toward performance targets in a

Qualifications

• Warm, friendly and positive with a passion for excellent customer service.
• Strong written and verbal communication skills.
• Approachable, reliable and hardworking.
• A genuine people‑person who enjoys helping others and working as part of a team.
• Complete an application form.
• Complete 4 automated video interview questions.
• CV and video shortlisting.

Responsibilities

• Handle inbound and outbound calls relating to diabetic eye screening
• Address patient queries and concerns in a professional and timely manner
• Encourage and support patients to attend screening appointments
• Accurately record patient interactions, feedback and any follow‑up actions
• Work towards performance targets to support personal development
• Maintain a friendly, professional and empathetic approach at all times
• Follow robust quality assurance procedures to meet national standards

Skills

Communication skills

Customer service

People skills

Team player

Job description

InHealth is the UK’s leading specialist provider of diagnostic and healthcare solutions, partnering with the NHS for over 30 years to improve patient care. We are seeking a Customer Service Advisor to support patients by delivering excellent service over the phone, handling inbound and outbound calls about diabetic eye screening.

You will help patients with enquiries, encourage attendance at screening appointments, and record interactions accurately while working toward performance targets in a