Call Centre Supervisor – Clinics & Scheduling

University Hospitals of Derby and Burton NHS Foundation Trust; Litchurch; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Development opportunities

Recruitment and onboarding support

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a call centre supervisor for the Florence Nightingale Hospital's Diabetic Eye Screening Department. You will train and mentor a small administrative team, handling 200–300 patient calls daily to book clinics across Derbyshire.

You will create clinics on Optomise, manage rebookings, respond to queries from GP surgeries and colleagues, and ensure patient pathways and KPIs are met, while supporting the wider team.

Qualifications

• Experience coordinating a small administrative team in a healthcare setting.
• Experience handling high-volume calls (200–300/day) and patient bookings.
• Proficiency with clinic scheduling software (Optomise).
• Strong communication with GPs, ophthalmology and wider team.

Responsibilities

• Create and update new clinics on Optomise.
• Cancellation and rebooking of clinics on short notice.
• Deal with queries from GP surgeries, ophthalmology and programme teams.
• Liaise with voice services to ensure smooth telephone operations.
• Control waiting lists for digital surveillance, OCT and slit-lamp clinics.
• Ensure new patients are registered promptly and meet KPIs.
• Answer calls and book patients into clinics across Derbyshire.

Skills

Team leadership

Communication

High-volume call handling

Organisational skills

Tools

Optomise

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a call centre supervisor for the Florence Nightingale Hospital's Diabetic Eye Screening Department. You will train and mentor a small administrative team, handling 200–300 patient calls daily to book clinics across Derbyshire.

You will create clinics on Optomise, manage rebookings, respond to queries from GP surgeries and colleagues, and ensure patient pathways and KPIs are met, while supporting the wider team.