Eye Screening Call Centre Supervisor & Team Coach

University Hospitals of Derby and Burton NHS Foundation Trust

East Midlands

On-site

GBP 12,000 - 18,000

Part time

3 days ago

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Benefits offered by this job

Development opportunities

Support from recruitment

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust's Florence Nightingale Hospital in Derbyshire seeks a call centre supervisor to lead a small admin team within the Diabetic Eye Screening Programme. The role handles 200-300 calls daily to book clinics across venues and ensures patients are guided into the correct care pathways.

You will create and update clinics in Optomise, manage cancellations and rebookings, handle GP and ophthalmology queries, and liaise with voice services to

Qualifications

Experience leading a call centre or admin team.
Experience scheduling clinics and managing appointments.
Familiarity with Optomise or similar scheduling software.

Responsibilities

Create and update new clinics on Optomise from team input.
Cancel and rebook clinics on short notice by phone or letter.
Handle queries from GP surgeries, Ophthalmology and admin teams.
Liaise with voice services to maintain smooth telephone operations.
Control waiting lists for Digital surveillance, OCT and slit lamp clinics.
Ensure new patients are registered promptly and KPIs are met.
Answer calls and book patients into clinics across Derbyshire.

Skills

Team leadership

Customer service

Communication

Scheduling

Tools

Optomise

Job description

You will create and update clinics in Optomise, manage cancellations and rebookings, handle GP and ophthalmology queries, and liaise with voice services to

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