Patient Care Advisor

The Methodist Church in Britain; Greater London; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Training opportunities

Competitive salary based on experience

Job summary

Marshalls Cross Medical Centre is seeking a friendly GP reception and admin assistant to join the admin team on a 30-hour contract. The role involves greeting patients, booking and updating appointments in EMIS, handling general enquiries, registering new patients and processing repeat prescriptions within 48 hours, while maintaining accurate records and liaising with clinicians to keep patient flow smooth.

The post runs Monday to Friday, with shifts from 07:45 to 18:30.

Qualifications

• GCSE level or equivalent qualification or experience.
• Word processing or IT qualification, or equivalent experience.

Responsibilities

• Greet patients at the desk and assist with self-check-in.
• Manage and change patient appointments using EMIS.
• Register new patients on the electronic system.
• Process repeat prescriptions within 48 hours.
• Handle telephone calls and take accurate messages.
• Maintain patient records and conduct filing/scanning.

Skills

Excellent communication

Good IT skills

Time management

Problem solving

Willingness to develop

Education

GCSE level or equivalent

IT/Word processing qualification

Tools

EMIS

Docman scanning

System One/Open Exeter

NHSmail

Job description

This is a 30-hour reception and administration post in the admin team at Marshalls Cross Medical Centre, the trust's GP practice serving around 7,000 patients. The role centres on greeting patients, managing appointments, answering queries and keeping accurate records, with liaison with clinicians to keep patient flow moving. It suits someone with GP reception experience, working Monday to Friday between 07:45 and 18:30. Previous applicants should not apply, and the job description and person specification are under review, so details may change.

What the job involves

• Greet and assist patients at the desk, acknowledging arrivals and advising on self-check-in
• Make, manage and change patient appointments and handle general enquiries using EMIS
• Register new patients on the electronic system promptly and accurately on the day they attend
• Action repeat prescriptions so they are ready for collection within 48 hours
• Receive and make telephone calls, divert calls and take accurate messages
• Screen enquiries for doctors and see urgent unbooked patients in a non-disruptive way
• Maintain patient records, including filing, retrieving, scanning, EDTs and clinical coding
• Receive urine and blood samples, carry out dipstick testing, and label and send samples for analysis
• Manage difficult or abusive situations calmly, referring to the line manager where needed
• Open and date stamping post, write letters and correspondence, and liaise with couriers
• Advise patients of charges for private services, take payment and issue receipts
• Open and close the premises, carry out daily health and safety checks including room and fridge temperatures

What’s required

Qualifications

• GCSE level or equivalent qualification or experience
• Word processing or IT qualification, or equivalent experience

Experience

• Telephone call handling
• GP reception duties
• Managing repeat prescriptions
• Using EMIS
• Using Docman scanning
• Working in a GP surgery environment

Skills & knowledge

• Excellent communication skills
• Good IT skills
• Time management and ability to meet deadlines
• Problem solving skills
• Willingness to develop and learn new skills

Other

• Ability to use own initiative
• Ability to work as part of a team
• Commitment to the trust's values of kindness, openness and inclusion

Nice to have

• European Computer Driving Licence (ECDL)
• Experience of triaging phone calls
• Experience of EDT filing and clinical coding
• Experience of System One or Open Exeter
• Experience of sorting mail, including NHS mail
• Experience of daily room checks including fridge temperature monitoring
• Experience of urine testing and labelling of samples
• Experience of summarising and knowledge of the QOF framework

What’s offered

• Ongoing training and development opportunities
• Competitive salary based on experience