Patient Booking Coordinator

NHS; Cockermouth; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Private medical insurance

Holidays 26 days + 8 bank holidays

Job summary

Cumbria Medical Services in Cockermouth is seeking a Patient Booking Coordinator to manage NHS referrals and book clinic slots efficiently.

This permanent role is 3 days a week (22.5 hours) Tuesday to Friday, with a starting hourly rate of £13.75. Benefits include private medical insurance after probation, and 26 days of holiday plus 8 bank holidays.

Informal enquiries are welcomed; provisional interview dates are 8th-9th October.

Qualifications

• Experience managing referrals via NHS E-Referral system.
• Ability to handle patient enquiries politely and confidentially.
• Proven administrative skills in a healthcare setting.

Responsibilities

• Manage incoming NHS referrals using the E-Referral system.
• Ensure suitable clinic slots are available at all times.
• Assist patients with enquiries and maintain confidentiality.
• Undertake other administrative tasks as required.

Skills

Customer service

Administrative duties

Confidentiality

NHS referral handling

Communication

Tools

E-Referral system

Job description

Cumbria Medical Services is looking to recruit a Patient Booking Coordinator. Primarily the Booking Coordinator ensures the effective management of all incoming NHS referrals using the E-Referral system and ensures that adequate clinic slots are available at all times.

The role also involves handling of patient enquiries and requests courteously and efficiently and maintaining confidentiality of any information in connection with the work. Carrying out other administrative tasks as the need arises, either to comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients.

This is a permanent position for 3 days a week/22.5Hrs (between Tuesday -Friday). The working days/pattern will be discussed with the successful applicant. Our basic salary is £13.75 per hour, which may rise, dependent on the skills and experience of the candidates.

We also offer free private medical insurance once the probationary period has been successfully completed. Holidays are 26 days per year plus 8 bank holidays, rising after 5 and 10 years.

We work in a small very friendly environment with modern facilities; tea and coffee are provided.

Informal enquiries are welcomed.

Provisional interview date: 8th & 9th October in Cockermouth.