Patient Appointments & Referrals Coordinator

Mid Yorkshire Teaching NHS Trust; Stanley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS pension plan

27 days annual leave

Employee health and wellbeing services

Nurseries salary sacrifice scheme

Home electronics scheme

Cycle to work scheme

Car lease salary sacrifice scheme

Working carers support

Flexible working options

Staff networks - LGBTQ+ and Race Equal

Career progression and training

Job summary

Mid Yorkshire Teaching NHS Trust is expanding its Women’s Booking team at Dewsbury Hospital. This full-time role involves coordinating patient appointments, updating records, and supporting pathways across routine, urgent, cancer and acute care.

The post requires IT skills (SystmOne, ICE, MS Office), excellent communication, and the ability to work in a busy multidisciplinary environment. The Trust offers a supportive culture, NHS pension, generous holidays, flexible working and career

Qualifications

• GCSEs at minimum grade C/4 or above.
• NVQ 3 in Business Administration or equivalent.
• Experience with Microsoft Office, SystmOne and ICE.
• Experience in multidisciplinary team environments.
• Capable of prioritising workload in a fast-paced setting.

Responsibilities

• Coordinate patient appointments, booking/cancelling/rearranging and monitoring clinics.
• Update patient records and referrals on SystmOne and other digital systems.
• Manage patient pathways across routine, urgent, cancer and acute care.
• Extract and analyse data using Excel and PTLs to support waiting list targets.
• Handle referrals, triage and escalation of risks or safeguarding concerns.
• Manage specialty inboxes and respond to clinical priorities.
• Support capacity planning and escalate capacity risks as needed.
• Provide high quality telephone and administrative support to patients and clinicians.
• Communicate sensitive information with empathy, ensuring confidentiality.
• Maintain booking guidelines and documentation for outpatient delivery.
• Contribute to service performance reporting and induction/training of new colleagues.

Skills

Scheduling/coordination

Communication

Multidisciplinary teamwork

Deadline-oriented

Education

GCSEs 5 @ grade C/4

NVQ 3 in Business Admin

Tools

SystmOne

ICE

Microsoft Office

Job description

Mid Yorkshire Teaching NHS Trust is expanding its Women’s Booking team at Dewsbury Hospital. This full-time role involves coordinating patient appointments, updating records, and supporting pathways across routine, urgent, cancer and acute care.

The post requires IT skills (SystmOne, ICE, MS Office), excellent communication, and the ability to work in a busy multidisciplinary environment. The Trust offers a supportive culture, NHS pension, generous holidays, flexible working and career