Patient Access Coordinator – Outpatients & CDC (Flexible Hours)

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 23,000 - 28,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an administrative assistant for outpatient services across Cheltenham General, Gloucester Royal and the New Community Diagnostic Centre. You will welcome patients, manage bookings, check demographics, and support the clinical team with timely information and appointment scheduling.

Applicants should have GCSE English and Maths, experience in busy offices, and a good grasp of patient confidentiality and data protection.

Qualifications

• GCSE English and Maths Grade C or above, or equivalent.
• Knowledge of health and safety issues, risk management and data protection act.
• Experience dealing with members of the public.

Responsibilities

• Provide efficient and courteous reception to patients.
• Check demographics and update the Patient Administration System.
• Inform patients of delays and direct them to waiting areas.
• Make appropriate follow ups and communicate with clinicians.
• Book and manage appointments and liaise with Radiology booking team.
• Support team with training and maintain confidentiality.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Diary management

Organisation

Teamwork

Education

GCSE English & Maths

NVQ Admin Level 3

Tools

Radiology booking system

Patient Administration System

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking an administrative assistant for outpatient services across Cheltenham General, Gloucester Royal and the New Community Diagnostic Centre. You will welcome patients, manage bookings, check demographics, and support the clinical team with timely information and appointment scheduling.

Applicants should have GCSE English and Maths, experience in busy offices, and a good grasp of patient confidentiality and data protection.