Patient Advisor

Optical Express Group; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Patient Advisor in Darlington with occasional cover at York Clinic. The role involves ensuring exceptional patient care through communication, consultations, and health checks. Ideal candidates should demonstrate strong organizational skills and a passion for customer service. Benefits include 29 days of annual leave, free eye tests, and ongoing training. This position offers a competitive salary starting from £26,000 plus bonuses, with a vibrant workplace culture focused on care and integrity.

Benefits

29 days annual leave

Free Laser Eye Surgery

Discounted eyewear

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills.
• Ability to communicate clearly with diverse individuals.
• Experience achieving sales targets.
• Motivated to succeed.

Responsibilities

• Build relationships and ensure communication with patients.
• Assist in patient consultations and health check scans.
• Maintain accurate patient records.
• Introduce patients to optometrists.
• Schedule treatment dates and discuss finance options.

Skills

Customer service

Organizational skills

Communication

Sales targets experience

Motivational drive

Job description

Job Title – Patient Advisor

Hours: Full Time – 40 hours

Salary: From £26,000 + Bonus

Location: Darlington with occasional cover at York Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnairesIntroducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records
• Occasional travel to York Clinic – normally 1 – 2 times per week ( compensated by the business )

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Previous experience working towards sale targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.