Admissions Officer

Bupa; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Gym membership

Health & wellbeing programme

Additional leave

Cycle to work scheme

Private dental insurance

Referral programme

Free flu jabs

Paid volunteer time

Private medical insurance

Employee mentoring programme

Financial planning services

Company pension

Job summary

Bupa’s Cromwell Hospital London is seeking an Admissions Officer to manage patient admissions and coordinate the journey from preadmission to discharge. You will liaise with clinicians, patients and internal teams to ensure accurate data, timely bookings and smooth financial processes.

Join a hospital environment focused on exceptional patient care, with Rotational shifts and a supportive benefits package designed to help health and wellbeing.

Qualifications

• Administration experience in a hospital or healthcare setting.
• Excellent communication skills.
• Organisational skills and attention to detail.
• Able to work on own initiative and meet deadlines.

Responsibilities

• As Admissions Officer, manage patient bookings and admissions.
• Attend bed meetings and update bed board and summaries.
• Input inpatient and day-case bookings into hospital information systems.
• Allocate patient rooms and manage bed status with multi-disciplinary teams.
• Provide quotes for self-pay bookings and handle inquiries.
• Conduct courtesy calls/emails to collect demographics and payment details.
• Meet and greet patients at preadmission or admission to avoid delays.
• Monitor accounts length of stay and ensure financial coverage.

Skills

Administration

Communication

Organisational skills

Attention to detail

Timekeeping

Tools

Bed management system

Hospital IT systems

Job description

Job Description:Admissions OfficerCromwell Hospital, London SW5 0TUPermanentSalary: £30,500 a year + fantastic benefitsFull time - 37.5 hours/week (Rotational Shifts Monday to Friday between 8am-8pm)We make health happen.Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers every day.Role OverviewAs an Admissions Officer, you will play a vital role in shaping the patient journey, ensuring smooth, stress-free admissions while contributing to operational excellence. This role offers an opportunity to develop expertise in patient coordination, financial administration, and healthcare governance within a world-class hospital environment.You will be responsible for obtaining demographic information, financial information, booking all inpatient and day case admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families and friends at all times.You'll help us make health happen by:Answer all incoming calls in a timely manner provide an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.Attend bed meetings and ensure all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.Receive all inpatient and day case bookings from recognised clinicians and their associated staff, input all relevant details to the Hospitals Information SystemsAllocate patient rooms and manage bed status and board working with Site Lead and associated multi-disciplinary teamsFacilitate preadmission clinic bookings and any subsequent queries.Provide quotes for all self pay bookings and any requests sent via email or received by phone.Conduct courtesy call/email to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required and answer any questions the patient may have about their admission.Meet & greet patients at preadmission clinic or on day of admission where financial details are not in secured. Facilitate this in a timely manner to ensure patients admission is not delayed.Visit patients in their room where necessary to collect registration form, required information or payment.Always assist with monitoring accounts length of stay and discharge to ensure fully financially covered. Keep patients informed of costs where applicable.Key Skills / Qualifications needed for this role:Administration experience in a hospital or healthcare settingExcellent communication skillsOrganisational skillsAttention to detailAble to work on own initiative, prioritise work and meet deadlines.Good timekeeping but prepared to be flexible.BenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life insuranceOnsite gyms or local discounts where no onsite gym availableVarious other benefits and online discountsWhy Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriatelyTime Type:Full timeJob Area:AdministrationLocations:Cromwell Hospital LondonGym membership, Health & wellbeing programme, Additional leave, Cycle to work scheme, Private dental insurance, Referral programme, Free flu jabs, Paid volunteer time, Private medical insurance, Employee mentoring programme, Financial planning services, Company pension