Admissions Officer

Cromwell Hospital; Greater London; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension & life insurance

Onsite gyms / discounts

Other benefits & online discounts

Job summary

Cromwell Hospital in London is seeking an Admissions Officer to shape the patient journey and manage admissions efficiently. You will handle bookings, financial information, and coordination with clinical and support teams to ensure smooth patient flows.

The role focuses on accurate data capture, strong communication, and frontline customer service within a world-class hospital setting. 37.5 hours weekly on a rotating shift model; salary £30,500 per year plus benefits.

Qualifications

• Administration experience in a hospital or healthcare setting.
• Excellent communication skills.
• Organisational skills.
• Attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.

Responsibilities

• Answer all incoming calls in a timely manner and provide high-quality service to all customers.
• Attend bed meetings and update bed board and bed summaries.
• Receive inpatient and day case bookings and input details into the Hospital Information Systems.
• Allocate patient rooms and manage bed status with multidisciplinary teams.
• Facilitate preadmission clinic bookings and answer queries.
• Provide quotes for self-pay bookings and handle email/phone requests.
• Collect demographics and financial information, explain the registration form and obtain details.
• Meet and greet patients to ensure admissions are not delayed while collecting registration and payment details.

Skills

Administration experience

Excellent communication

Organisational skills

Attention to detail

Initiative & deadlines

Timekeeping & flexibility

Job description

Job Description:

Admissions Officer

Cromwell Hospital, London SW5 0TU

Permanent

Salary: £30,500 a year + fantastic benefits

Full time - 37.5 hours/week (Rotational Shifts Monday to Friday between 8am-8pm)

We make health happen.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers every day.

Role Overview

As an Admissions Officer, you will play a vital role in shaping the patient journey, ensuring smooth, stress-free admissions while contributing to operational excellence. This role offers an opportunity to develop expertise in patient coordination, financial administration, and healthcare governance within a world-class hospital environment.

You will be responsible for obtaining demographic information, financial information, booking all inpatient and day case admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families and friends at all times.

You’ll help us make health happen by:

• Answer all incoming calls in a timely manner provide an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.
• Attend bed meetings and ensure all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.
• Receive all inpatient and day case bookings from recognised clinicians and their associated staff, input all relevant details to the Hospitals Information Systems
• Allocate patient rooms and manage bed status and board working with Site Lead and associated multi-disciplinary teams
• Facilitate preadmission clinic bookings and any subsequent queries.
• Provide quotes for all self pay bookings and any requests sent via email or received by phone.
• Conduct courtesy call/email to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required and answer any questions the patient may have about their admission.
• Meet & greet patients at preadmission clinic or on day of admission where financial details are not in secured. Facilitate this in a timely manner to ensure patients admission is not delayed.
• Visit patients in their room where necessary to collect registration form, required information or payment.
• Always assist with monitoring accounts length of stay and discharge to ensure fully financially covered. Keep patients informed of costs where applicable.

Key Skills / Qualifications needed for this role:

• Administration experience in a hospital or healthcare setting
• Excellent communication skills
• Organisational skills
• Attention to detail
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type: Full time

Job Area: Administration

Locations: Cromwell Hospital London