Patient Administrator – Reception (Bank)

Circle Health Group; Leigh on Sea; Remote; GBP 14,000 - 21,000; Part time

Job summary

Circle Health Group requires a Patient Administrator on a bank basis at Southend Private Hospital. The role supports the patient journey, answering queries and handling bookings in a fast-paced private healthcare setting.

Candidates should have Maths/English GCSE, strong PC skills, and prefer experience in private healthcare. The post is on-site with flexible bank shifts to cover busy periods and annual leave.

Qualifications

• Maths and English GCSE at grades A to C or equivalent.
• Proficient in using a PC and office software.
• Experience in private healthcare administration is a plus.

Responsibilities

• Contribute to smooth patient administration throughout the journey.
• Follow Circle Health Group best practice processes for a standard service.
• Deal with patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain Health and Safety awareness and training compliance.

Skills

PC Proficiency

Administrative skills

Private healthcare

Education

Maths & English GCSE A-C

Tools

Booking systems

Job description

Patient Administrator - Reception (Bank)

Southend Private Hospital

Bank Shifts

Salary: £12.71 per hour

Southend Private Hospital has recently been awarded OUTSTANDING by the CQC.

Southend Private Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

• Circle Health Group offers a competitive hourly rate.
• “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

Southend Private Hospital - Westcliff on Sea BESbswy