Patient Administrator - Outpatients

Circle Health Group Limited – Monthly; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies (maternity/p­

Job summary

Circle Health Group in Birmingham is seeking a Patient Administrator – Outpatients to support the patient journey across administrative processes. The role is full-time, 37.5 hours per week, with a flexible shift pattern and a salary up to £25,625 per year.

The candidate should have Maths and English GCSEs (A–C), be proficient with PC software, and show basic financial awareness; prior private healthcare administration is a bonus.

Qualifications

• Maths and English GCSE at grades A to C or equivalent.
• Proficient in the use of a PC and software/systems.
• Basic financial awareness.
• Previous administration experience in private healthcare beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a professional service.
• Deal with patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety measures.

Education

GCSE Maths or equivalent

Tools

PC software & systems

Job description

Patient Administrator – Outpatients

The Priory Hospital in Birmingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Salary: Up to £25,625.00 per year (depending on level of experience, training and qualification.). 37.5 Hours & Permanent.

This is a full time role for 37.5 hours a week, and the role holder will be required to cover a flexible shift pattern.

Duties

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria

• Mathematics, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including the use of software and systems.
• Basic financial awareness.
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
• Non-contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry leading training and development opportunities …and much more!

Diversity & Inclusion

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare.