Patient Administrator

Circle Health Group; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Family-friendly policies

Life insurance

Employee benefits hub

Job summary

Circle Health Group is recruiting a Patient Administrator for The Priory Hospital in Birmingham. This full-time role (37.5 hours) requires flexibility to cover shifts and handle the patient journey from initial contact to discharge.

Responsibilities include managing patient queries, mail, and bookings, while adhering to health and safety guidelines and mandatory training requirements. Benefits include holiday entitlement and private healthcare; diverse, supportive team environment.

Qualifications

• GCSE Maths and English at grade A-C or equivalent
• Proficient in PC operation and software
• Experience in private healthcare administration preferred

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow best practice process maps to provide efficient, professional service to patients, visitors, consultants and staff.
• Manage all incoming and outgoing mail and approve electronic bookings as needed

Skills

Administrative experience

Private healthcare experience

PC proficiency

Education

GCSE Maths & English (A-C)

Tools

MS Office

Job description

Patient Administrator
The Priory Hospital
37.5 Hours & Permanent
Salary: Up to £27,372.00 per year (depending on level of experience, training and qualification)

The Priory Hospital in Birmingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for an Patient Administrator to join their team of staff in theAdministration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.


• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.


• Ensure All patient queries are dealt with efficiently and professionally.


• To manage all incoming and outgoing mail.


• Approve electronic bookings received via the relevant system and update any booking received via email.


• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.


• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence


• Proficient in the use of a PC, including the use of software and systems


• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service


• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions


• Friends & Family Hospital Discounts


• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay


• Non-contributory life insurance


• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits


• Access to resources, tools and services to support your wellbeing


• Employee recognition programmes


• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.