Patient Administration Manager

Circle Health Group; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Management Bonus Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

The Priory Hospital in Birmingham, part of Circle Health Group, is recruiting a Patient Administration Manager to lead the patient administration services and drive efficient, patient-centred processes within the Hospital.

This full-time role (37.5 hours per week) offers a salary up to £50,000 per year, with a focus on KPI delivery, RTT standards, staff leadership, recruitment and development, and strong stakeholder engagement across departments.

Qualifications

• Proven experience in healthcare administration or operations management.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of patient pathway management and data protection.
• Experience with patient administration systems and Microsoft Office.

Responsibilities

• Oversee day-to-day management of patient administration services.
• Lead administration teams across departments.
• Ensure services meet KPIs, RTT standards and organisational targets.
• Provide leadership to administration leads, supervisors and staff.
• Recruit, train and develop administrative staff and support personal development; foster a high-performing culture.

Skills

Leadership

People management

Communication

Stakeholder engagement

Tools

Microsoft Office

Patient administration systems

Job description

The Priory Hospital
37.5 Hours & Permanent
Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)

ThePriory Hospital inBirminghamispartof Circle Health Group, Britain's leading provider of independent healthcare with a nationwidenetwork of hospitals & clinics,performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Manager to join their team of staff in thePatient Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

Oversee the day-to-day management of patient administration services, ensuring processes are efficient, accurate, and patient-centred.

Lead, manage, and coordinate the performance of administration teams across all relevant departments.

Ensure services run in line with key performance indicators (KPIs), referral-to-treatment (RTT) standards, and organisational targets.

Provide clear leadership and direction to administration leads, supervisors, and wider team members.

Recruit, train, and develop administrative staff, ensuring all team members are supported through performance reviews and personal development plans.

Foster a positive, motivated, and high-performing team culture that aligns with organisational values.

Applicants should meet the following criteria:

Proven experience in healthcare administration or operations management.

Strong leadership and people management skills.

Excellent communication and stakeholder engagement abilities.

Strong understanding of patient pathway management, data protection, and service coordination.

Proficient in patient administration systems and Microsoft Office.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.