Patient Administration Manager - Circle Health Group

Circle Health Group; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday per year + bank hols (

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub with discounts

Wellbeing resources

Employee recognition programmes

Industry leading training and dev

Job summary

The Priory Hospital in Birmingham, part of Circle Health Group, is seeking a Patient Administration Manager to lead the Patient Administration department on a full-time basis (37.5 hours per week). The role includes managing day-to-day operations, driving KPIs and coordinating across departments to ensure high-quality patient care.

Ideal candidates will have healthcare administration experience, strong leadership and stakeholder engagement skills, and proficiency with patient pathways, data

Qualifications

• Proven experience in healthcare administration or operations management.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of patient pathway management, data protection, and service coordination.
• Proficient in patient administration systems and Microsoft Office.

Responsibilities

• Oversee day-to-day management of patient administration services, ensuring efficient, accurate, patient-centred processes.
• Lead, manage, and coordinate administration teams across relevant departments.
• Ensure services meet KPIs, RTT standards, and organisational targets.
• Provide clear leadership to administration leads, supervisors and teams.
• Recruit, train and develop administrative staff with performance reviews and development plans.
• Foster a positive, high-performing team culture aligned with organisational values.

Skills

Healthcare administration

People management

Communication

Patient pathway management/data保护

Patient administration systems

Tools

Microsoft Office

Job description

The Priory Hospital

37.5 Hours & Permanent

Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)

The Priory Hospital in Birmingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Overview

We have an opportunity for a Patient Administration Manager to join their team of staff in the Patient Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Oversee the day-to-day management of patient administration services, ensuring processes are efficient, accurate, and patient-centred.
• Lead, manage, and coordinate the performance of administration teams across all relevant departments.
• Ensure services run in line with key performance indicators (KPIs), referral-to-treatment (RTT) standards, and organisational targets.
• Provide clear leadership and direction to administration leads, supervisors, and wider team members.
• Recruit, train, and develop administrative staff, ensuring all team members are supported through performance reviews and personal development plans.
• Foster a positive, motivated, and high-performing team culture that aligns with organisational values.

Applicants Should Meet The Following Criteria

• Proven experience in healthcare administration or operations management.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of patient pathway management, data protection, and service coordination.
• Proficient in patient administration systems and Microsoft Office.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy