Patient Administrator - Outpatients - Circle Health Group

Circle Health Group; Birmingham; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Staff wellbeing resources

Training and development

Job summary

The Priory Hospital in Birmingham, part of Circle Health Group, is looking for a Patient Administrator to join the Administration team. This full-time 37.5 hour per week role requires covering a flexible shift pattern and delivering high-quality patient administration throughout the journey.

Ideal candidates will have Maths/English GCSEs, strong PC skills, basic financial awareness, and an interest in private healthcare administration.

Qualifications

• Maths and English GCSE at grades A-C or equivalent.
• Proficient in the use of a PC and software/systems.
• Basic financial awareness.
• Prior admin experience in private healthcare is beneficial.

Responsibilities

• Support smooth patient administrative processes throughout the patient journey.
• Follow Circle Health Group best practice process maps for a standard service.
• Respond to patient queries promptly and professionally.
• Manage incoming/outgoing mail and communications.
• Approve electronic bookings and update bookings from email.
• Maintain Health and Safety knowledge and apply it in the hospital environment.
• Complete mandatory training as required.

Skills

Maths

English

PC literacy

Financial awareness

Education

Maths & English GCSE (A-C)

Tools

Microsoft Office

Job description

37.5 Hours & Permanent

Salary: Up to £25,625.00 per year (depending on level of experience, training and qualification.)

Overview

Patient Administrator - Outpatients

The Priory Hospital

The Priory Hospital in Birmingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for an Patient Administrator to join their team of staff in the Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy