Patient Administrator - Flexible, Patient-Centric Support

Newmedica; Crownhill; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Pro rata salary

33 days leave

Company pension

Free eye tests

Well-being service

Discount scheme

Learning & development

Friendly team

Modern environment

Job summary

Newmedica in Plymouth is seeking a Patient Administrator to join our busy ophthalmology service. This role is 22.5 hours over three days per week, with some weekend rota shifts, performing varied admin tasks such as booking appointments, answering calls, replying to emails and managing post.

We value a friendly, customer-focused approach, and provide training. Strong English, good phone manners, and competence with Office 365 are desirable, while experience in a busy admin role is beneficial.

Qualifications

• Experience in a customer or patient-facing role is advantageous.
• Experience in a busy administrative role is advantageous.
• Competent user of Office 365 programmes.
• Tech savvy and comfortable with new systems (e.g., patient records).
• Good phone manner and clear English communication.

Responsibilities

• Booking patients into appointments.
• Answering phone calls.
• Sending and replying to emails.
• Managing post and letters.
• Handling enquiries in a fast-paced environment.

Skills

Customer facing

Office 365

Phone manner

English proficiency

Team player

Administrative experience

Tech-savvy

Tools

Office 365

Job description

Newmedica in Plymouth is seeking a Patient Administrator to join our busy ophthalmology service. This role is 22.5 hours over three days per week, with some weekend rota shifts, performing varied admin tasks such as booking appointments, answering calls, replying to emails and managing post.

We value a friendly, customer-focused approach, and provide training. Strong English, good phone manners, and competence with Office 365 are desirable, while experience in a busy admin role is beneficial.