Part-Time/ Full time Patient Administrator

Newmedica; Devon and Torbay; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Company pension scheme

Free eye tests

Glasses discount

Well-being / counselling service

Birthday day off

Discounts on retail/technology

Learning and development support

Job summary

Newmedica in Plymouth is seeking a Patient Administrator to join our busy ophthalmology site. This 22.5-hour role across three days per week includes booking appointments, answering calls, handling emails, and managing post and letters in a fast-paced environment.

Training is provided, but experience in customer-facing or busy administrative roles, familiarity with Office 365, and clear English communication are advantageous.

Qualifications

• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• A competent user of all Office 365 programmes.
• Tech savvy and comfortable working on new systems e.g. patient record systems.
• A good phone manner.
• Excellent grasp of the English language both verbally and in written format.
• A good team player – happy to jump in and support others when required.

Responsibilities

• Booking patients into their appointments.
• Making and answering phone calls.
• Sending and replying to emails.
• Managing the post and sending letters.
• Dealing with enquiries.

Skills

Customer facing

Administrative experience

Tech savvy

Phone etiquette

Strong English

Team player

Tools

Office 365

Patient record systems

Job description

Patient Administrator

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

Role overview

We are looking for a new Patient Administrator to join our Plymouth site. This will be 22.5 hours over 3 days days per week, including some weekends on a rota basis.

As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of £24,784.50 pro rata
• 33 days annual leave pro rata
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
• Birthday day off.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.