Eye Clinic Patient Coordinator (Part-Time)

Newmedica; Devon and Torbay; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Company pension scheme

Free eye tests

Glasses discount

Well-being / counselling service

Birthday day off

Discounts on retail/technology

Learning and development support

Job summary

Newmedica in Plymouth is seeking a Patient Administrator to join our busy ophthalmology site. This 22.5-hour role across three days per week includes booking appointments, answering calls, handling emails, and managing post and letters in a fast-paced environment.

Training is provided, but experience in customer-facing or busy administrative roles, familiarity with Office 365, and clear English communication are advantageous.

Qualifications

• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• A competent user of all Office 365 programmes.
• Tech savvy and comfortable working on new systems e.g. patient record systems.
• A good phone manner.
• Excellent grasp of the English language both verbally and in written format.
• A good team player – happy to jump in and support others when required.

Responsibilities

• Booking patients into their appointments.
• Making and answering phone calls.
• Sending and replying to emails.
• Managing the post and sending letters.
• Dealing with enquiries.

Skills

Customer facing

Administrative experience

Tech savvy

Phone etiquette

Strong English

Team player

Tools

Office 365

Patient record systems

Job description

Newmedica in Plymouth is seeking a Patient Administrator to join our busy ophthalmology site. This 22.5-hour role across three days per week includes booking appointments, answering calls, handling emails, and managing post and letters in a fast-paced environment.

Training is provided, but experience in customer-facing or busy administrative roles, familiarity with Office 365, and clear English communication are advantageous.