Patient Administrator (Bank)

Circle Health; Greenhill; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Circle Health Group is looking for an adaptable administrator to cover staffing on an as-and-when-required basis. You will support patient administration, bookings, and queries throughout the patient journey.

Role requires flexibility to cover 6:30am–9pm, Monday to Sunday. GCSE Maths/English, IT proficiency, and basic financial awareness are expected; private healthcare experience is a plus. Competitive hourly rate offered.

Qualifications

• GCSE Maths and English at A–C or equivalent required.
• Strong IT skills and familiarity with MS Office.
• Experience in healthcare administration is a plus.

Responsibilities

• Support patient administrative processes across the patient journey.
• Follow Circle Health Group best practice process maps for efficient service.
• Handle patient queries professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings via email.
• Maintain Health and Safety knowledge and practice.
• Complete mandatory training as required.
• Proficient PC use and general software competence.
• Demonstrate basic financial awareness.
• Experience in busy reception environments is beneficial.

Skills

Customer service

Administration

Microsoft Office

Health & Safety knowledge

Booking systems

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

This is a bank role working on an \"as and when required\" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence and will be required to work hours between Monday - Sunday 6:30am-9pm please Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.


• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.


• Ensure All patient queries are dealt with efficiently and professionally.


• To manage all incoming and outgoing mail.


• Approve electronic bookings received via the relevant system and update any booking received via email.


• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.


• You comply with all relevant mandatory training.
  Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence


• Proficient in the use of a PC, including the use of software and systems


• Basic financial awareness


• Previous administration experience in a private healthcare environment would be beneficial.


• Previous experience maintaining a busy reception
  in Harrow Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.


• Circle Health Group offers a competitive hourly rate.

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