Patient Administrator (Bank)

Circle Health Group; Blackburn; Hybrid; GBP 14,000 - 21,000; Part time

Job summary

The Beardwood Hospital, part of Circle Health Group, is seeking a Bank Patient Administrator to support the administration team. The role is on an "as and when required" basis to cover busy periods, annual leave, or staff absences.

Responsibilities include handling patient queries, mail management, and processing bookings while adhering to Circle Health Group's best-practice processes and health and safety standards. Previous private healthcare administration experience is advantageous.

Qualifications

• GCSE Maths and English at grades A to C or equivalent.
• Proficient in using a PC and office software/systems.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administration process.
• Follow best practice processes to provide a standard service to patients and staff.
• Handle all patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings via email.
• Maintain Health and Safety awareness and act on key safety measures.
• Complete mandatory training as required.

Skills

PC proficiency

Administration experience

Education

GCSE Maths & English (A-C)

Job description

Patient Administrator (Bank)
The Beardwood Hospital
Bank Shifts
Salary: £12.71 per hour

The Beardwood Hospital Is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an \"as and when required\" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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