Patient Administrator (Bank)

Circle Health Group; Guildford; On-site; GBP 14,000 - 21,000; Part time

Job summary

Circle Health Group is seeking a Patient Administrator (Bank) at Mount Alvernia Hospital in Guildford to support the patient administration team on an as-and-when-required basis.

You will supplement staffing during busy periods, cover for annual leave or absence, and contribute to the smooth patient journey by handling queries, mail, and bookings while adhering to health and safety requirements and completing mandatory training.

Qualifications

• Maths and English GCSE at grades A to C or equivalent functional skills level 2
• Proficient in the use of a PC, including software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors.
• Complete all relevant mandatory training.

Skills

PC proficiency

Education

Maths GCSE A-C or equivalent

English GCSE A-C or equivalent

Job description

Patient Administrator (Bank)
Mount Alvernia Hospital
Bank Shifts
Salary: £12.71 per hour

Mount Alvernia Hospital in Guildford is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

Contribute to the smooth running of the patient administrative process throughout the patient journey.

Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.

Ensure All patient queries are dealt with efficiently and professionally.

To manage all incoming and outgoing mail.

Approve electronic bookings received via the relevant system and update any booking received via email.

Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

You comply with all relevant mandatory training.

Applicants should meet the following criteria:

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence

Proficient in the use of a PC, including the use of software and systems

Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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