Patient Administrator (Bank)

circlehealth; Brentford; On-site; GBP 11,000 - 18,000; Part time

Job summary

Circle Health Group is seeking a Patient Administrator (Bank) for flexible bank shifts at Syon Clinic in Middlesex. The role supports patient administration through the patient journey and ensures efficient, professional service to patients, visitors, consultants and staff.

You will handle mail, approve bookings, and maintain Health and Safety practices. Prior private healthcare admin experience is advantageous and a Maths/English GCSE is required.

Qualifications

• GCSE Maths and English at A-C or equivalent
• Proficient in using a PC and hospital software/systems
• Basic financial awareness
• Experience in private healthcare administration is advantageous

Responsibilities

• Support the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to deliver a professional and standard service to patients, visitors, consultants and staff.
• Deal with patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, staff and contractors.

Skills

Maths

English

PC literacy

Financial awareness

Education

Maths GCSE A-C

English GCSE A-C

Job description

Patient Administrator (Bank)

Bank Shifts

Syon Clinic in Middlesex is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

This is a bank role working on an "as and when required" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

• Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)
• Circle Health Group offers a competitive hourly rate.

Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy