Patient Administrator (Bank)

Circle Health Group; Harrogate; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

The Duchy Hospital in Harrogate, part of Circle Health Group, is seeking a Patient Administrator on a bank basis to support staffing during busy periods and absences.

The role involves handling patient journeys, mail, bookings, and queries while adhering to health and safety standards and mandatory training requirements.

Qualifications

• Maths and English GCSE at grades A to C or equivalent required.
• Proficient in using a PC and standard software/systems.
• Previous administration experience in private healthcare is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a professional service.
• Deal with patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety measures.
• Comply with all relevant mandatory training.

Skills

PC literacy

Communication

Education

Maths GCSE A-C

English GCSE A-C

Tools

Computer systems (PC)

Job description

Patient Administrator (Bank)
The Duchy Hospital
Bank Shifts
Salary: £12.79 per hour

The Duchy Hospital in Harrogate is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

• Circle Health Group offers a competitive hourly rate.
• “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.