Patient Administrator (Bank)

circlehealth; Swindon; On-site; GBP 1,102,000 - 1,791,000; Part time

Job summary

Circle Health Group is seeking a Patient Administrator for bank shifts at The Ridgeway Hospital in Swindon. The role covers supporting the patient journey, handling bookings, and responding to queries on an as-needed basis.

The successful candidate will be proficient with PC systems, have Maths and English GCSEs at A-C, and ideally possess prior private healthcare admin experience. Training and safety compliance are part of the role.

Qualifications

• Maths and English GCSE at A-C or equivalent.
• Proficient in the use of a PC and admin software.
• Previous administration experience in private healthcare beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process.
• Follow Circle Health Group best practice process maps for efficient service.
• Deal with all patient queries promptly and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety measures.

Skills

PC proficiency

Education

Maths & English GCSE A-C

Tools

Office software

Job description

Patient Administrator (Bank)

Ridgeway Hospital

Bank Shifts

Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)

The Ridgeway Hospital in Swindon is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an \"as and when required\" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.


• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.


• Ensure All patient queries are dealt with efficiently and professionally.


• To manage all incoming and outgoing mail.


• Approve electronic bookings received via the relevant system and update any booking received via email.


• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.


• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence


• Proficient in the use of a PC, including the use of software and systems


• Basic financial awareness


• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

\"Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy