Patient Administrator

NHS Jobs; Greater Lincolnshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking an administrator to support clinic operations. Duties include handling referrals, scanning, minutes, and booking rooms, with a focus on accurate record-keeping and information governance.

You'll welcome patients at reception, log arrivals in the system, manage appointments, and respond to enquiries in a professional manner. Security and stock monitoring are also part of the role.

Qualifications

• Administrative duties including producing letters, processing referrals, scanning, photocopying, taking minutes, booking rooms, sorting post.
• Reception duties welcoming patients and logging arrival in the patient information system.
• Answering voicemails and handling patient enquiries professionally and routing messages.

Responsibilities

• Book, amend or cancel patient appointments by telephone or in person,
• Maintain accurate patient records in both paper and computer systems.
• Open and close the clinic and ensure premises security.

Job description

Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties. Welcome our patient as they arrive at the reception desks of the health clinic and ensure their arrival is logged on our patient information system Monitor voicemails and respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary. Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services. Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases. Open and close the clinic Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties. Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures. Unlock premises/ensure premises are securely locked and alarms are set prior to leaving the premises, if required. Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.

Lincolnshire Community Health Services NHS Trust

Lincolnshire Community Health Services NHS Trust