Receptionist/Administrator - Central Lakes Medical Group

NHS Jobs; Ambleside; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Central Lakes Medical Group is seeking a Receptionist/Administrator to manage front-desk duties, appointments, and patient records. The role involves handling confidential information, answering phones, and supporting daily practice administration with a focus on data protection.

You will contribute to a smooth operation by coordinating communications, scanning and filing records, and assisting the Practice Management team as needed.

Qualifikationen

Aufgaben

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information and pass to Clinicians.
• Open premises in the morning and secure it at the end of the day.
• Arrange appointments and notify patients of updates.
• Monitor patients waiting to be seen and alert staff if symptoms worsen.
• Alert Emergency Services in emergencies or seek help from within the department.
• Support practice administration and workflow efficiently.
• Carry out equipment checks and report issues to Management.
• Work autonomously, manage own workload with line manager as guidance.
• Handle heavy phone/patient traffic, answer calls, divert and take messages.
• Scan and attach patient data to electronic records.
• Pull, file and photocopy patient paper records.
• Sort, screen and distribute incoming mail; process outgoing mail.
• Adhere to CH Policies and Procedures.
• Participate in ongoing development.
• Receive deliveries and distribute accordingly.
• Maintain confidentiality and comply with Data Protection Act.
• Undertake other activities deemed appropriate by the organisation.

Jobbeschreibung

Receptionist/Administrator - Central Lakes Medical Group

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

• 1. To be the first point of contact for patients arriving at the Health Centre.
• 2. Processing confidential patient information to pass to Clinicians.
• 3. Opening the premises to be ready to receive patients in the morning, and closing the premises securely and safely at the end of the day.
• 4. Arranging appointments for patients and notifying them of updates and changes.
• 5. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• 6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
• 7. Support the practice administration load and workflow in an efficient and safe manner.
• 8. Carrying out equipment checks and reporting issues to the Practice Management team
• 9. To work autonomously, managing own workload effectively referring to line manager when necessary.
• 10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
• 11. Scanning and attaching patients data to patients electronic records.
• 12. Pulling, filing and photocopying of patient paper records.
• 13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
• 14. To adhere to all CH Policies and Procedures
• 15. Participate and ensure own on-going development
• 16. Receiving all incoming deliveries, opening and distributing accordingly.
• 17. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
• 18. Undertake any other activities deemed appropriate and necessary by the organisation.