Patient Administration Officer

London Bridge Hospital; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading private healthcare provider in London is seeking a dedicated Patient Access Officer. In this role, you will ensure exceptional service for patients by managing administrative tasks effectively. This opportunity offers a supportive environment with numerous benefits, reflecting the commitment to employee wellbeing and career development.

Benefits

25 days holiday increasing with service

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Group Life Assurance

Enhanced Maternity and Paternity pay

Corporate staff discount

Comprehensive flexible health benefits

Qualifications

• Previous administrative experience in a client/customer facing role required.
• Excellent customer care and communication skills are essential.
• Accuracy and attention to detail are crucial.

Responsibilities

• Greet patients and maintain up-to-date information on the hospital database.
• Manage patient bookings and queries, ensuring a smooth patient experience.
• Coordinate patient access services within the hospital.

Skills

Customer care skills

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

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Patient Access Officer
The Princes Grace Hospital
Full time, 37.5 hours per week
Permanent

We’re looking for a Patient Access Officer to join our Patient Access team based at The Princess Grace Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients . Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Greet patients and visitors with a friendly and professional demeanour.

Communicate efficiently and professionally to all internal and external stakeholders.

Maintain accurate and up to date information on the hospital database during the patient journey.

Formally pre-register or register all patients onto HCA databases.

Ensure all relevant Patient documents are signed and scanned to the patient accounts.

Respond to telephone, written and face to face queries.

Respond promptly to any patient/third party requests.

Manage patient waiting areas to ensure the Patient Access Service runs smoothly.

Coordinate and facilitate all patient bookings where applicable.

What you’ll bring:

Previous Administrative experience in a client/customer facing role.

Excellent customer care skills.

Accuracy and attention to detail

Computer literacy including Microsoft Office – Excel.

Excellent verbal and written communication skills.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer, you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

Private Healthcare Insurance for treatment at our leading hospitals.

Private pension contribution which increases with length of service.

Season Ticket Loan and Cycle to Work scheme.

Group Life Assurance from day one.

Critical illness cover.

Enhanced Maternity and Paternity pay.

Corporate staff discount for all facilities including Maternity packages at The Portland.

Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.