Customer Administration Officer

Coyles; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government client is seeking an experienced Customer Administration Officer for a temporary role. This hybrid position involves business efficiency support to the Housing Service Department, focusing on financial and personnel administration, with the opportunity for contract extension.

Qualifications

• Experience in financial and personnel administration.
• Strong communication and organizational skills.

Responsibilities

• Prepare paperwork for recruitment and liaise with Recruitment Team.
• Manage central record systems and correspondence logging.
• Assist in inventory control functions and maintain staff profiling systems.

Skills

Financial administration

Personnel administration

Organizational skills

Communication

Job description

One of my local government clients are currently recruiting an experienced Customer Administration Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

To provide business efficiency, finance and administrative support to the Housing Service Department. This covers a wide range of areas including general & financial administration, personnel administration, recruitment, health and safety system management, correspondence logging and management, facilities management as well as supporting and facilitating corporate plans for inspections by the Social Housing Regulator.

Responsibilities:

• To prepare relevant paperwork to enable managers to commence the recruitment process. Liaise with the Recruitment Team and assist in facilitating the effective coordination of recruitment processes through liaison with hiring managers, recruitment agencies, candidates and Human Resources to ensure a seamless experience through to joining the organisation.
• Manage and maintain an accurate, effective central record systems, drafting letters and general responses, reports and perform other related administrative duties as instructed by the line manager.
• Log all correspondence including complaints, subject access requests and freedom of information enquiries in accordance with corporate procedures.
• To assist the BEAT Manager with the maintenance of centralised record keeping across the division, e.g. the overall collation of staff returns(confidential and sensitive), collation of information for reports for management on the effective monitoring and management of staff sickness and staff training.
• To assist in the preparation and maintenance of the staff profiling system.
• To undertake full stock and inventory control functions for a wide range of corporate assets. Highlight to senior management any issues or stock loss or potential examples of staff misuse and abuse of assets.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.