Patient Administrator - Circle Health Group

Circle Health Group; Swindon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff wellbeing resources

Employee recognition programmes

Job summary

The Ridgeway Hospital, part of Circle Health Group, is seeking a Patient Administrator for a 37.5-hour per week permanent role in Swindon. You will support the patient journey, manage bookings and inquiries, and ensure compliance with health-and-safety requirements.

Ideal candidates will have Maths/English GCSEs, PC proficiency and basic financial awareness; private healthcare admin experience is beneficial. Training and career development opportunities are available.

Qualifications

• Maths and English GCSEs at A-C or equivalent
• Proficient in PC use and software/systems
• Basic financial awareness
• Administration experience in private healthcare would be beneficial

Responsibilities

• Support the patient administrative process throughout the patient journey.
• Follow best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Handle patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings via email.
• Maintain knowledge of Health and Safety at Work Act and ensure safety measures.
• Complete mandatory training

Skills

GCSE Maths & English A-C

PC proficiency

Financial awareness

Healthcare admin experience (private)

Job description

The Ridgeway Hospital 37.5 Hours & Permanent Salary: Up to £25,044.85 per year (depending on level of experience, training, and qualification)

Overview

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy