Patient Administration Lead — Optimize Patient Flow

Circle Health Group; Birmingham; Sur place; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

25 days holiday + bank holidays

Private Healthcare

Friends & Family hospital discounts

Family friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Recognition programmes

Training and development opportunities

Résumé du poste

The Priory Hospital in Birmingham, part of Circle Health Group, seeks a Patient Administration Lead to manage the administration team across patient bookings, admissions, discharges and outpatient scheduling. This is a 37.5-hour-per-week, full-time role with a flexible shift pattern.

We require healthcare admin experience, strong leadership and excellent communication, plus IT proficiency and knowledge of GDPR. Competitive benefits and development opportunities are offered.

Qualifications

• Experience in healthcare administration or patient services.
• Strong leadership and team coordination capabilities.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and patient management systems.
• Experience in hospital or private healthcare environments.
• Knowledge of RTT, referral-to-treatment timelines and patient pathways.
• Understanding of GDPR and information governance.
• NVQ Level 3 or equivalent in Administration, Customer Service or Health & Social Care.

Responsabilités

• Lead and coordinate the daily activities of the patient administration team.
• Allocate tasks and support workforce planning for full coverage.
• Act as the key contact for operational queries and escort issues.
• Ensure smooth running of bookings, admissions, discharges and outpatient appointments.
• Monitor patient flow and liaise with clinical teams for timely scheduling.
• Support improvements to patient journey by streamlining admin processes.

Connaissances

leadership

communication

organisational skills

attention to detail

Microsoft Office

patient management systems

GDPR knowledge

Formation

NVQ Level 3 in Administration or similar

Outils

Microsoft Office

Patient management systems

Description du poste

The Priory Hospital in Birmingham, part of Circle Health Group, seeks a Patient Administration Lead to manage the administration team across patient bookings, admissions, discharges and outpatient scheduling. This is a 37.5-hour-per-week, full-time role with a flexible shift pattern.

We require healthcare admin experience, strong leadership and excellent communication, plus IT proficiency and knowledge of GDPR. Competitive benefits and development opportunities are offered.