Patient Administration Lead

Circle Health Group; Birmingham; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

25 days holiday + bank holidays

Private Healthcare

Friends & Family hospital discounts

Family friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Recognition programmes

Training and development opportunities

Zusammenfassung

The Priory Hospital in Birmingham, part of Circle Health Group, seeks a Patient Administration Lead to manage the administration team across patient bookings, admissions, discharges and outpatient scheduling. This is a 37.5-hour-per-week, full-time role with a flexible shift pattern.

We require healthcare admin experience, strong leadership and excellent communication, plus IT proficiency and knowledge of GDPR. Competitive benefits and development opportunities are offered.

Qualifikationen

• Experience in healthcare administration or patient services.
• Strong leadership and team coordination capabilities.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and patient management systems.
• Experience in hospital or private healthcare environments.
• Knowledge of RTT, referral-to-treatment timelines and patient pathways.
• Understanding of GDPR and information governance.
• NVQ Level 3 or equivalent in Administration, Customer Service or Health & Social Care.

Aufgaben

• Lead and coordinate the daily activities of the patient administration team.
• Allocate tasks and support workforce planning for full coverage.
• Act as the key contact for operational queries and escort issues.
• Ensure smooth running of bookings, admissions, discharges and outpatient appointments.
• Monitor patient flow and liaise with clinical teams for timely scheduling.
• Support improvements to patient journey by streamlining admin processes.

Kenntnisse

leadership

communication

organisational skills

attention to detail

Microsoft Office

patient management systems

GDPR knowledge

Ausbildung

NVQ Level 3 in Administration or similar

Tools

Microsoft Office

Patient management systems

Jobbeschreibung

Patient Administration Lead
The Priory Hospital
30 Hours & Permanent
Salary: Up to £35,000.00 per year (depending on level of experience, training and qualification)

The Priory Hospital in Birmingham is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in theAdministration department.

This is a full-time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escort issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Applicants should meet the following criteria:

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance, and confidentiality principles.
• NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.