Patient Administration Lead - Flexible Shifts & Career Growth

Circle Health Group Limited – Monthly; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holidays

Private pension

Private healthcare

Family-friendly policies

Life insurance

Staff discounts

Job summary

The Priory Hospital in Birmingham is recruiting a Patient Administration Lead to oversee the admission, bookings and outpatient scheduling within the administration team. This full-time role offers 37.5 hours per week with a flexible shift pattern.

You will lead daily activities, plan workforce coverage, be the point of contact for operational queries and ensure timely patient flow and high standards of data governance in a private healthcare setting. Experience in healthcare admin is essential.

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership and supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance, and confidentiality principles.
• NVQ Level 3 or equivalent in Administration, Customer Service or Health and Social Care.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and elevate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Skills

Leadership

Communication

MS Office

Patient management

Education

NVQ Level 3 in Administration

Job description

The Priory Hospital in Birmingham is recruiting a Patient Administration Lead to oversee the admission, bookings and outpatient scheduling within the administration team. This full-time role offers 37.5 hours per week with a flexible shift pattern.

You will lead daily activities, plan workforce coverage, be the point of contact for operational queries and ensure timely patient flow and high standards of data governance in a private healthcare setting. Experience in healthcare admin is essential.