Patient Admin Officer - Flexible Working

Bridgewater Community Healthcare NHS Foundation Trust; Warrington; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking a Band 3 Administrator to join the Experts at Hand service, supporting Children's Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will deliver efficient clerical support to clinicians and families, ensuring smooth daily operations and timely responses to enquiries.

Flexible working options will be considered; you will work with education staff and partner agencies, manage diaries, coordinate

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
• RSA Level II in typing or equivalent.
• ECDL or equivalent.
• NVQ 2 in Business Administration or Customer Care.

Responsibilities

• To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team.
• To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations.
• To be the first point of contact for the SALT Team providing a professional and proactive approach.
• Coordinate and update wait lists and diaries for the department.
• To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner.
• Manage complex queries from parents and other professionals.
• To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language.
• To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times.

Skills

Communication

Organisation

Digital literacy

Teamwork

Education

4 GCSEs (A-C) incl Maths and English or equivalent

RSA Level II in typing or equivalent

ECDL or equivalent

NVQ 2 in Business Administration or Customer Care

Tools

Microsoft Word

MS Office

IT systems

Job description

North Cheshire and Mersey NHS Foundation Trust is seeking a Band 3 Administrator to join the Experts at Hand service, supporting Children's Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will deliver efficient clerical support to clinicians and families, ensuring smooth daily operations and timely responses to enquiries.

Flexible working options will be considered; you will work with education staff and partner agencies, manage diaries, coordinate