Administration Officer

Bridgewater Community Healthcare NHS Foundation Trust; Warrington; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking a Band 3 Administrator to join the Experts at Hand service, supporting Children's Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will deliver efficient clerical support to clinicians and families, ensuring smooth daily operations and timely responses to enquiries.

Flexible working options will be considered; you will work with education staff and partner agencies, manage diaries, coordinate

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
• RSA Level II in typing or equivalent.
• ECDL or equivalent.
• NVQ 2 in Business Administration or Customer Care.

Responsibilities

• To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team.
• To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations.
• To be the first point of contact for the SALT Team providing a professional and proactive approach.
• Coordinate and update wait lists and diaries for the department.
• To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner.
• Manage complex queries from parents and other professionals.
• To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language.
• To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times.

Skills

Communication

Organisation

Digital literacy

Teamwork

Education

4 GCSEs (A-C) incl Maths and English or equivalent

RSA Level II in typing or equivalent

ECDL or equivalent

NVQ 2 in Business Administration or Customer Care

Tools

Microsoft Word

MS Office

IT systems

Job description

Go back North Cheshire and Mersey NHS Foundation Trust (BCH)

Administration Officer

The closing date is 29 October 2026

We are seeking an organised and motivated Band 3Administrator to join the Experts at Hand service, supporting ChildrensOccupational Therapy and Speech and Language Therapy teams across Warringtonand Halton. You will provide responsive, high-quality administrative supportthat helps clinicians deliver coordinated care for children, young people andfamilies. This varied role requires excellent communication, strong digital andorganisational skills, attention to detail and the ability to manage competingpriorities across multiple teams and locations. You will work closely withclinical and administrative colleagues and contribute to the effectiveday-to-day running and continued development of this innovative service.

At North Cheshire and Mersey NHS FoundationTrust, our values of Kind, Open, Fair and One Team guide how we workevery day. As a Band 3 Administrator within the Experts at Hand service, youwill demonstrate these values by providing efficient, responsive administrativesupport to the Childrens Occupational Therapy and Speech and Language Therapyteams across Warrington and Halton. You will communicate professionally withcolleagues, children, young people, families and partner agencies, supportequitable access to services, and work collaboratively across teams to helpdeliver a coordinated and positive experience.

Main duties of the job

As a Band 3 Administrator within the innovative Expertsat Hand service, you will provide effective and responsive administrativesupport to the Childrens Occupational Therapy and Speech and Language Therapyteams across Warrington and Halton.

You will undertake a range of administrative duties,including responding to enquiries, managing correspondence, maintainingaccurate electronic records, arranging appointments and meetings, preparingdocuments and supporting the coordination of training, consultation and otherservice activities.

Working across multiple teams and locations, you willcommunicate professionally with clinicians, education staff, families andpartner agencies, ensuring information is handled accurately andconfidentially. You will organise and prioritise your workload, respondappropriately to changing demands and help maintain efficient administrativeprocesses across the service.

You will also support service monitoring and continuousimprovement by accurately recording activity, collating feedback and performanceinformation, and assisting with reports that demonstrate the reach and impactof the Experts at Hand service for children, young people, families andeducation settings.

About us

Flexible working will be considered for all roles.

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).

They undermine everything we do and everything we aspire to be as an organisation.

Our mission

We will be exceptional for our patients, our communities and each other

Our vision

We will be a great organisation providing excellent healthcare and opportunities to work and learn

Our values

• Kind: We are caring, supportive and respectful to everyone
• Open: We are honest, transparent and open to new ways of working
• Fair: We listen, value our differences and are inclusive to all
• One team: We work well together and with our communities

Job responsibilities

To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team

To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations

To be the first point of contact for the SALT Team providing a professional and proactive approach

Coordinate and update wait lists and diaries for the department

Duties and Responsibilities:

To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, relaying of messages from internal and external sources, taking action as appropriate. These enquiries may requirethe job holder to have extensive knowledge of the clinical services they support, liaising with internal services and partner agencies regularly

Manage complex queries from parents and other professionals

To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language

To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times

Full Job Description Attached.

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
• RSA Level II in typing or equivalent.
• ECDL or equivalent.
• NVQ 2 in Business Administration or Customer Care

Job Specific Requirements

• Ability to communicate effectively, both verbally and written, with people at all levels.
• Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs.

Relationships

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Skills & Knowledge

• Experience of Microsoft Word and other Microsoft packages.
• Motivated and able to work as part of a team.
• Ability to work on own initiative.
• Good organiser of self and workload.
• Experience of dealing with sensitive information.

Right to Work

• Do you currently have the unrestricted right to work in the UK?
• If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
• Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.

Experience

• Experience of working within a customer facing environment.
• Experience of working in a clinic/ office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cheshire and Mersey NHS Foundation Trust (BCH)