Patient Access Team Leader

TN United Kingdom; Dewsbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dedicated team in an acute trust that serves over one million people. As a Patient Access Team Leader, you will manage a specialized booking team to ensure efficient patient access to services. This role involves overseeing data quality, facilitating audits, and implementing improvements across services. With a commitment to high standards and respect for all, you will play a crucial role in enhancing patient experiences and operational efficiency. This is an exciting opportunity to make a significant impact in healthcare while enjoying a supportive work environment that values diversity and inclusion.

Benefits

Access to NHS pension

Generous holiday entitlement

Employee health and wellbeing services

Onsite nurseries

Cycle schemes

Car lease schemes

Flexible working options

Qualifications

• Experience in managing a booking team and ensuring data quality.
• Strong understanding of patient pathways and access management.

Responsibilities

• Coordinate and manage a specialty-specific booking team.
• Ensure timely access to outpatient and inpatient treatments.
• Monitor waiting times and manage diagnostic waiting lists.

Skills

Team Coordination

Data Management

Staff Management

Patient Care

Audit Facilitation

Education

Relevant Healthcare Qualification

Tools

PAS/SystemOne

Job description

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Please contact Rosemary Wright if you have any enquiries about the role.

The Patient Access Team Leader will manage and coordinate a small, specialty-specific booking team to ensure the provision of efficient, effective, and quality services within a defined specialty and across other services along the patient’s pathway. The post holder will be responsible for ensuring patients receive timely access to outpatient departments and inpatient/day case treatments.

The post holder will manage data quality across service areas, ensuring accurate 18-week activity data is routinely captured on information systems, including PAS/SystemOne in real-time. They will correct any data inaccuracies, identify, address, resolve, and correct process issues that may extend beyond their own service areas.

The post holder will facilitate data collection for audit purposes and routinely validate 18-week information to identify process or system issues, ensuring solutions are implemented across services.

Responsibilities include:

1. Maintaining a professional appearance in line with the Trust dress code.
2. Upholding the Trust’s values and behaviors, behaving responsibly to maintain public confidence.
3. Maintaining professional and courteous relationships with staff, respecting diversity and equality.
4. Upholding patient privacy and dignity at all times.

Key requirements

1. Coordinating the work of a defined booking team, managing workload, and escalating issues as necessary.
2. Resolving staff issues, liaising with HR when necessary.
3. Providing trust team briefings and ensuring staff are aware of procedures and policies.
4. Managing annual leave, sickness, and other absences.
5. Participating in recruitment, training, appraisals, and discipline of staff.
6. Identifying and recommending improvements in working practices.
7. Maintaining leave records and acting as signatory for timesheets.
8. Ensuring team training in IT systems relevant to the service area.
9. Conducting annual performance reviews.
10. Monitoring waiting times and managing inpatient, outpatient, and diagnostic waiting lists.
11. Monitoring patient journey times and data input accuracy.
12. Collaborating with diagnostics and specialty staff to optimize capacity and efficiency.
13. Keeping up-to-date with waiting time targets and managing staffing impacts on clinics and theatre lists.
14. Investigating service improvements and capacity inequities across sites.
15. Ensuring timely and accurate information sharing about waiting lists, maintaining confidentiality.
16. Participating in control tower meetings and supporting operational functions.
17. Monitoring patient experience and assisting in complaint investigations.
18. Implementing and reviewing Trust policies across all sites.
19. Producing reports and supporting performance reviews.
20. Supporting the Access Booking & Choice Team to meet objectives.
21. Performing any other duties as delegated to support service development.

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees with 10,000 staff across hospitals and community settings. We value our staff and promote diversity, inclusion, and work-life balance. We encourage applicants from all backgrounds, especially underrepresented groups.

If you value caring, high standards, and respect, join us to make a difference every day.

Application guidance:

We acknowledge the use of AI tools in applications. While helpful, they cannot replace your personal input. Please personalize your application and disclose AI use if applicable. Our screening is thorough.

• Access to NHS pension
• Generous holiday entitlement
• Employee health and wellbeing services
• Additional benefits including onsite nurseries, cycle schemes, car lease schemes, and flexible working options.