Patient Access & Referrals Specialist (SPOC)

Whittington Health NHS Trust; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Whittington Health NHS Trust in Islington is seeking an enthusiastic administrator to join the Single Point Of Access team for Universal Services (health visiting and school nursing). You will process referrals, book clinics and update waiting lists while supporting patients, carers and health professionals.

This role emphasises teamwork, clear communication and delivering an efficient, patient-centered service during standard hours 8 am to 5 pm, Monday to Friday, with potential shift pattern

Qualifications

• Strong administrative skills with experience coordinating referrals and communications.
• Ability to book clinics, update waiting lists and manage appointment information.
• Excellent teamwork and commitment to patient-centered care.

Responsibilities

• Process and register new referrals in a timely manner.
• Book clinics and update waiting lists to reflect current demand.
• Communicate appointment information to patients, carers and health professionals.
• Identify urgent referrals and ensure escalation to clinical teams as needed.
• Support the SPOC team to deliver high-quality administrative services.

Skills

Team player

Administrative skills

Referral coordination

Job description

Whittington Health NHS Trust in Islington is seeking an enthusiastic administrator to join the Single Point Of Access team for Universal Services (health visiting and school nursing). You will process referrals, book clinics and update waiting lists while supporting patients, carers and health professionals.

This role emphasises teamwork, clear communication and delivering an efficient, patient-centered service during standard hours 8 am to 5 pm, Monday to Friday, with potential shift pattern