Hca Spoc

Whittington Health NHS Trust; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Whittington Health NHS Trust in Islington is seeking an enthusiastic administrator to join the Single Point Of Access team for Universal Services (health visiting and school nursing). You will process referrals, book clinics and update waiting lists while supporting patients, carers and health professionals.

This role emphasises teamwork, clear communication and delivering an efficient, patient-centered service during standard hours 8 am to 5 pm, Monday to Friday, with potential shift pattern

Qualifications

• Strong administrative skills with experience coordinating referrals and communications.
• Ability to book clinics, update waiting lists and manage appointment information.
• Excellent teamwork and commitment to patient-centered care.

Responsibilities

• Process and register new referrals in a timely manner.
• Book clinics and update waiting lists to reflect current demand.
• Communicate appointment information to patients, carers and health professionals.
• Identify urgent referrals and ensure escalation to clinical teams as needed.
• Support the SPOC team to deliver high-quality administrative services.

Skills

Team player

Administrative skills

Referral coordination

Job description

This exciting new opportunity is a role within the Single Point Of Access team for our Islington Universal services. This effective team are looking for an enthusiastic and skilled team player to join. Do you enjoy working as a team and working with children and families? Do you have administrative skills to support our amazing universal services (health visiting and school nursing)? The post holder is a member of the Universal Services Single Point of Access Team (SPOC) which has a responsibility to support clinical services to manage the daily demand of referrals. The SPOC team is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. The service aims to make effective use of resources, reduce duplication and ensure that referrals are efficiently and safely managed through the system. The post holder will ensure that any urgent needs highlighted to the appropriate clinical services. We believe that the first point of contact for our patients sets the tone for their care and therefore we aim to deliver a top-notch administrative service. We are committed to putting patients and service users first and we are looking for dedicated professionals who share our values and our passion for delivering quality care and an excellent administrative service.

The SPOC's operating hours are currently between 8 a.m. - 5 p.m. Monday to Friday, which may be subject to change in line with service expectations. The post holder may be required to alternate their shift pattern, depending on cross-cover needs.

Whittington Health mission, vision and goals

We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients. Our mission Helping local people live longer, healthier lives. Our vision Provide safe, personal, co-ordinated care for the community we serve. Our goals We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.

• To secure the best possible health and wellbeing for all our community
• To integrate and coordinate care in person-centred teams
• To deliver consistent, high quality, safe services
• To support our patients and users in being active partners in their care
• To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
• To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population