Integrated Single Point of Access Administrator

Wight Healthcare; Eastleigh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Hybrid/Remote after training

On-site parking

Job summary

Wight Healthcare is seeking enthusiastic administrators for our Integrated Single Point of Access (ISPA) in Eastleigh. You will handle calls from patients and professionals and process referrals, providing essential admin support to nursing and therapy teams.

We value good IT skills and a customer-focused mindset, with the ability to prioritise tasks and meet deadlines in a busy environment. Flexible hours, with remote or hybrid working possible after training, and on-site parking available.

Qualifications

• Proven administrative experience in a busy environment.
• Strong IT skills and ability to use multiple software packages.
• Customer-focused approach with the ability to prioritise and meet deadlines.

Responsibilities

• Answer calls from patients, carers, GPs, hospitals, Ambulance Service and other healthcare professionals.
• Process email referrals and messages for the ISPA team.
• Provide administrative support to community nursing teams, community therapy, and Frailty Support Service.

Skills

Administrative experience

IT skills

Teamwork

Customer focused

Job description

We are seeking enthusiastic and motivated administrators within our busy Integrated Single Point of Access (ISPA).

The team provides a vital service that includes taking calls from patients, carers, GPs, hospitals, the Ambulance Service, and other healthcare agencies and professionals, and processing email referrals and messages received by the team. The team provides administrative support to the community nursing teams, community therapy, and the Frailty Support Service. ISPA work entails using a variety of software packages so good IT skills are also vital to this position. You work well in a team and individually with the ability to prioritise your work to meet deadlines and you will have a customer focused approach.

Whether full or part time, we offer working hours between 8:00am and 6:00pm 7 days a week, enhancements are paid for weekend and bank holidays.

Flexible working options can be considered for the right candidates. Once fully trained, remote or 'hybrid' working is possible.

The office is situated within easy walking distance of the main bus station, the train station, and Eastleigh town centre. There is free on-site parking.

Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.